Return, Refund and Delivery Policy
Last updated: September 10, 2021
Thank you for shopping at Art & Craft Land.
Art & Craft Land (“we” and “us”) is the operator of (https://artcraftland.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
If, for any reason, You are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you purchased with us.
1. Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return, Refund & Delivery Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to World Class Vision, Yafo, Ben Gamliel 7/7.
- Goods, Items, Product refer to the items offered for sale on the Service.
- Orders mean a request by you to purchase goods from us.
- Service refers to the website.
- Website refers to Art & Craft Land, accessible from artcraftland.com.
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
4. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
5.1 Return Due To Change Of Mind
Art & Craft Land will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Art & Craft Land) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
5.2 Warranty Returns
Art & Craft Land will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Art & Craft Land to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
5.3 Your Order Cancellation Rights
You are entitled to cancel your order within 14 days without giving any reason for doing so.
The deadline for cancelling an order is 14 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: email@example.com
We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
5.4 Conditions for Returns
In order for the items to be eligible for a return, please make sure that:
- The goods were purchased in the last 14 days
- The goods are in the original packaging
- Product isn’t used or damaged
- Product must have the receipt or proof of purchase
The following items cannot be returned:
- The supply of goods made to your specifications or clearly personalized.
- The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced items may be refunded. Unfortunately, items on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the goods to us. You should send them back to the original address from which they have been received and it is mentioned on the original packaging.
We cannot be held responsible for damaged items or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the items or proof of received return delivery.
If the goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.
6. Delivery Terms
6.1 Transit Time
In general, domestic shipments are in transit for 2 – 7 days.
Internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
6.2 Dispatch Time & Working hours
Orders are usually dispatched within 2 business days of payment of order.
Our warehouse operates on Sunday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
Art & Craft Land will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
6.4 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
6.5 Delivery Time & Tracking
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
Sales tax has already been applied to the price of the goods as displayed on the website.
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Art & Craft Land encourage you to be aware of & check these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Art & Craft Land at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
If the parcel has been damaged or lost in-transit we will process a refund or replacement as soon as the courier has completed their investigation into the claim.
10. Customer service
For all customer service enquiries, please email us at firstname.lastname@example.org.
Shipping Policy Generated at Easyship.com
If you have any questions about our Returns, Refunds & Delivery Policy, please contact us by email: email@example.com